FAQ | Shipping, returns and product use

Q1. When is shipping free?

Hong Kong orders of HK$400 or more qualify for free shipping. Macau (MO) orders of $500 or more qualify for free shipping. For other regions, shipping fees are as shown at checkout. Full policy: https://oilfactorie.com/en/policies/shipping-policy

Q2. What does sender-paid freight mean?

Sender-paid freight (寄付) means OilFactorie pays the courier shipping charge. It is separate from how you pay for the order at checkout.

Q3. Where do you deliver, and how long does it take?

We ship via S.F. Express to Hong Kong, Mainland China, Macau, and Taiwan (home delivery or S.F. pickup points). Customers typically receive orders within 3–4 working days after shipment (timing may vary; pickup follows the SMS). Full policy: https://oilfactorie.com/en/policies/shipping-policy

Q4. How do I track my parcel?

Track with your S.F. Express waybill number: https://www.sf-express.com/hk/en/

Questions: info@oilfactorie.com

Q5. How do returns work?

For quality issues or order discrepancies, please contact customer service under the current refund policy after receiving your order. Full terms: https://oilfactorie.com/en/policies/refund-policy

Q6. How do I take HEIGHT+?

Take two chewable tablets daily. Preferably take one tablet in the morning and one in the evening, with or after meals when possible to support nutrient absorption. If mornings are inconvenient, you may take both tablets once in the evening. Chew directly, or swallow with water as needed.

Product: https://oilfactorie.com/en/products/boosterplus-heightplus

Q7. How do I take PRIMEVITA?

Take 3 daily with water. Please consult a doctor before use if you are pregnant or a child. See the product page for full directions and precautions: https://oilfactorie.com/en/products/primevita-healing-ksm-66-ashwagandha

Q8. How do I use Mastri Extra Virgin Olive Oil day to day?

Suitable for everyday cooking such as stir-frying and as a dressing or finishing oil. After opening, store in a cool, dry place away from direct sunlight; it is recommended to finish within 6 months of opening.

Product: https://oilfactorie.com/en/products/mastri-extra-virgin-olive-oil-750ml